I had to email a proof of purchase to reviews.io to request they allow me to write this honest review. Very slow to respond (I suggest emailing (as there's no phone number) and re-forwarding the same email every 2 hours, they seem to reply that way. Its a scam company with scam high reviews ~ they only accept positive feedback to be posted on their site and on here - i had to email review.io to show proof of purchase as masterpiece by numbers vet all the reviews so mine wouldn't be shown!!Īwful / rude customer service. Also, to return the original order it costs around £21-£23 AND its now outside of the 30 day returns policy window - because it took so long to arrive!! over a month has passed since then and the 2nd order has STILL NOT ARRIVED. I was told its best to re-order to the new address and return the original order when it arrived. I was told if I don't accept delivery I'd lose my money and my order. I asked for the order to be cancelled again and for a refund as it was arriving too late. chased again after 2-3 weeks and told its in transit still. finally got an answer and told it was too later as it had shipped. £50 order placed 5th December, emailed 4 times in the following 3 days asking if I could change the delivery address.
~ then told it's too late (after i'd been trying top get in touch daily for almost a week!) “I have been robbed of £99.75, repeatedly asked for my order to be cancelled or sent to a different address in the days following.
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